Privacy policy

Privacy Policy – Smartphonemaken / SecondLifeParts
Last updated: 01-01-2026

Smartphonemaken / SecondLifeParts values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR).

1) Data Controller
Smartphonemaken / SecondLifeParts
Belgium
Email: info@smartphonemaken.be
Websites: https://www.smartphonemaken.be | https://www.secondlifeparts.be

2) Personal Data We Collect
We may collect and process the following personal data:
- First and last name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed via secure payment providers)
- IP address and device/browser data
- Order history
- Company name and VAT number (for B2B orders)

3) Purpose of Data Processing
We process personal data only for the following purposes:
- Processing and fulfilling orders
- Handling payments, returns, and refunds
- Sending order confirmations and service-related emails
- Customer support and communication
- Legal and accounting obligations
- Improving our webshop and services
- Fraud prevention and security

4) Legal Basis for Processing
Personal data is processed based on one or more of the following legal grounds:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- User consent (e.g. marketing, cookies)

5) Sharing Data with Third Parties
We only share personal data with third parties when necessary, including:
- Shopify (e-commerce platform)
- Payment providers (e.g. Mollie, PayPal, Stripe, Shopify Payments)
- Shipping and logistics partners (e.g. bpost, PostNL, DHL)
- Accounting and administrative service providers
- IT, hosting, and security partners
All third parties process personal data in accordance with GDPR requirements.

6) Cookies
Our website uses functional, analytical, and marketing cookies to ensure proper functionality and to improve the user experience.
Upon your first visit, you will be asked to manage or accept cookies via a cookie banner.

7) Data Retention
We do not retain personal data longer than necessary:
- Order and invoice data: minimum 7 years (legal obligation)
- Customer accounts: as long as the account remains active
- Marketing data: until consent is withdrawn

8) Your Rights under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict data processing
- Object to data processing
- Request data portability
Requests can be sent to info@smartphonemaken.be. We will respond within 30 days.

9) Data Security
We take appropriate technical and organizational measures to protect personal data against loss, misuse, or unauthorized access. Payments are processed via secure SSL connections and certified payment providers.

10) Complaints
If you believe your data is being processed incorrectly, you have the right to lodge a complaint with the Belgian Data Protection Authority (GBA):
https://www.gegevensbeschermingsautoriteit.be

11) Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. The most current version will always be available on our website.